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Shipping & Delivery Policy
Product Availability
All orders are subject to product availability. If an item is out of stock at the time of your purchase, we will notify you promptly and issue a full refund using your original payment method.
Delivery Locations
We deliver across all emirates of the UAE.
Estimated Delivery Time
Once your order is placed, we will provide an estimated delivery timeframe. Please note that delivery times are approximate and begin from the date of order confirmation. These estimates serve as a guide and are subject to order acceptance and approval.
We strive to fulfill all orders within the estimated timeframe unless there are exceptional circumstances.
🚫 No deliveries are made on Sundays & Public Holidays.
Delivery times may vary based on delivery practices, location, shipping method, and item availability.
Delivery Timeframes by Location
| Delivery Area | Estimated Delivery Time |
|---|---|
| Abu Dhabi | 2-5 working days |
| Al Ain | 1-7 working days |
| Ruwais, Western Region (Min. AED 500 purchase) | 1-7 working days |
| Dubai | 1-3 working days |
| Sharjah | 1-3 working days |
| Ajman | 1-3 working days |
| Ras Al Khaimah | 1-7 working days |
| Fujairah | 1-7 working days |
| Umm Al Quwain | 1-7 working days |
| Hatta (Min. AED 500 purchase) | 1-7 working days |
Delivery Charges
Orders below AED 500: AED 10 (Non-refundable)
Orders of AED 500 or above: Free delivery
Additional charges may apply to remote areas. These charges will be communicated before order confirmation.
To check your exact delivery cost, add your items to the cart and proceed to checkout. The delivery fee (if applicable) will be displayed before completing your purchase.
Damaged or Missing Items
If your order arrives damaged or has missing items, please notify us immediately. Do not dispose of faulty items.
How to Raise a Return Request:
Log into your account.
Navigate to ‘My Orders’.
Click ‘Return & Refund’ next to the affected product.
Fill in the required details, attach a copy of your invoice, and upload a photo as proof of the damage.
Submit your request.
Our team will inspect the issue and get back to you with the next steps.
For further assistance, please contact us:
📧 Email: orders@bakersmart.ae
📞 Call: 04-3336561 (Logistics Team)